About Sue

My Story – Credentials – Leadership


About Susan Fay West [Sue]

Susan Fay WestNot that assessments tell the whole story, but here are some clues about me:

Top 5 character strengths from the VIA survey here

  • Forgiveness (I give second chances)
  • Honesty
  • Judgment (Not what it sounds like! It’s thinking things through, looking at different perspectives, not jumping to conclusions)
  • Gratitude
  • Love of learning

And my top 5 Gallup Strengths Finder words: Responsibility, relator, learner, intellection (introspective and appreciate intellectual discussions), and connectedness.


Gallup Strengths Finder

My Story

Life and difficult transitions  In a period of roughly 18 months, I managed my way through several major life changes and transitions, changing almost every aspect of my life. Divorce, move to another state, looked at all my relationships and friendships, figured out what was important, and how I could rebuild a life I wanted. And as a self employed business owner – that was a surprise, but here we are, many years later!

The end of the story is that I came out quite happy on the other side.

I didn’t know how to stand up for myself. And that is a place many of my clients start.

Next chapters - ADHD organizational guru

[My story – interviewed by Mike Morin.]

As a child, I was extremely shy and it’s been a journey ever since, to find my voice and wisdom that people told me I had. But did I believe it? Not until I was in my 40’s and started to focus on me instead of everyone else’s needs.

Listen to my story here, in a thoughtful interview with Mike Morin, on his podcast “40 Is the New Happy: A Study in Second Acts.”

We work at it from the practical side, proving that you CAN do this organizational stuff of work and life.

I had lost myself in the roles I played, at work and in relationships. I didn’t understand boundaries until I was in my 40’s. Boundaries help keep hold of who you are and what you stand for, where your “line” is, and how you deal with people in life and work.  I avoided the tough stuff. In 2015, one of my three focus words/phrases was “lean in,” and I meant that at work and in life. It is a constant struggle, but I’m aware of it and work hard at it.

respect yourself quote Along the way, there were things I couldn’t figure out on my own. So, like many of my clients, I worked with a coach, have had several therapists at different, difficult times and I also have an accountability partner for my work projects, especially those big goals. That gives me ideas, empathy for clients who come to me with the same need and super support at getting things done which are important to me.

When I turned 50 that I decided to more seriously deal with the ADHD piece. I’d been able to compensate with my organizational and work/productivity strategies for the most part, but the cracks were showing up again. So back I went to my team.

Part of my role is to help you open up to other possibilities when you are feeling stuck, whether we are focused on systems for productivity in self employment or at work, or managing your ADHD or other brain based challenge.

My wonderful, insightful clients, too, are a great source of inspiration, new perspectives, new ideas, insights and resources. They also, by the work they are committed to doing, make me want to give my best in each conversation we have. We hold each other up. [Read what clients say here.]

My favorite hobby. Perspectives again!

My favorite hobby. Perspectives again!

I love to learn. I’m curious and enjoy hearing other perspectives. I add what I learn to what I already know and hopefully, my clients benefit from this.  The credentials are important more so that you know I continue to educate myself, understand ethics, and also that I grow; I want to continually bring this to clients.



Organizing and Coaching: Professional Certifications



Certified Organizer Coach

ICF Accredited Coach Training







Organizing/Productivity – for People with Brain-Based Challenges


Continued Education

25+ hours of ICD teleclasses annually, from  psychologists, therapists, productivity experts.

Advanced coaching classes each year.

 Annual educational conference.

MBA, marketing, Babson College, Massachusetts

 Liberal arts BA, French Studies. Smith College, Massachusetts.

Chronic Disorganization: Award Credential

Level V – Master Trainer in Chronic Disorganization & Organization, ICD Conference Dinner 2015


Giving back through leadership

Institute for Challenging Disorganization [chronic disorganization support, for neuro -diverse clients]

2 years as Research Director

President-elect, president, immediate past president

2 time president, local NAPO chapter of professional organizers

Member of ADHD Coaches

Presented for CHADD at their international conference.

[For presentations, please see this page.]

…and through presenting and educating.

When I started my business, I knew from experience that people learn and engage in different ways. Besides working one-on-one with people, I have always taught workshops, classes and presented to groups.

I’ve consistently been invited back and receive high marks for my compassionate, thought provoking style of getting material across to people and working on it with them. My programs page is here, which tells you about the types of groups and topics I’ve been asked to present to, several testimonials and my background.

I love the energy I see when groups start talking about the material together during our time together (and I learn something new every single time, about myself, my style, or from the people I’m working with).


What about you?  If you love to learn and search for your own personal best, we might work well together.

Email me using the buttons below or at Sue@CoachSueWest.com. Or call 603.554.1948 for a no charge call of about 20 minutes. I promise you’ll walk away from the call with at least one new insight.

Not quite there yet? Take advantage of advice my blog or newsletter. Or read my book about organizing through life’s changes.